Our prices are expressed in Euro per apartment per day and include the following services:
• Electricity - warm + cold water - gas-air conditioning or heating if available - final cleaning.
• Agency Assistance and beach service are free as a promotional gift. Pools are guaranteed to be open from about mid-May to about mid-September.
BIBIONE: (1 parasol + 1 sun chair + 1 sun lounger per apartment, its position will be assigned upon availability starting from the 4th row, extra charge for 1st, 2nd and 3rd row, upon availability, to be paid directly at the beach cash. A second beach place can be paid directly at the beach cash). The beach service is guaranteed from about April to about October. In Bibione Pineda (in Pinedo, Shany, Kokeshj, Seven beach sectors) the service is guaranteed from the middle of May to the end of September; the first 3 rows are not available.
LIGNANO: At the moment of the arrival to the Agency, you will be given a fix beach place. This services is guaranteed from the middle of May to the middle of September.
• The flat must be tidied up before leaving (i.e. cleared out of rubbish, empty boxes, bottles etc, the cupboards and shelves must be cleaned, cutlery and all crockery washed, the fridge has to be left empty and defrosted), otherwise the client has to pay a charge of € 50,00/85,00 for cleaning.
•Minimum stay:
Arrivals and Departures: from 23.05 to 11.09.2026, arrivals and departures are allowed only on Saturdays, Sundays, and Mondays.
During the rest of the year, arrivals and departuresare flexible, with a minimum stay of 3 nights.
BIBIONE: The tourist tax, from 1st may to 30th september is not included in the price. The tourist tax (ca. € 1.15) has to be paid per person (from the age of 4 up) per night for a maximum of 10 consecutive nights.
LIGNANO: The tourist tax, from 1st may to 30th september is not included in the price. The tourist tax (ca. € 1,00) has to be paid per person (from the age of 12 up) per night for a maximum of 10 consecutive nights.
1. PREAMBLE. DEFINITION OF TOURIST PACKAGE
The following shall apply:
• The organizer and the seller of the tourist package, to whom the consumer addresses, must be authorized to carry out their respective activities in accordance with the applicable legislation, including regional and municipal laws, and operate according to the provisions therein.
• The consumer is entitled to receive a copy of the tourist package sale contract as provided for by Article 36 of the Tourism Code (Legislative Decree 79/2011).
The definition of “tourist package” (Article 33 of the Tourism Code) is as follows: Tourist packages involve trips, holidays, and “all-inclusive” tours resulting from the predetermined combination of at least two of the following elements, sold or offered for sale at a lump sum price, and lasting more than 24 hours or extending over a period that includes at least one overnight stay:
a) Transport;
b) Accommodation;
c) Rental of cars, other motor vehicles, or motorcycles;
d) Tourist services not ancillary to transport or accommodation that constitute a significant part of the “tourist package.”
2. LEGISLATIVE SOURCES
The sale contract for the tourist package is governed, in addition to these general conditions, by the clauses indicated in the travel documentation provided to the consumer. This contract, whether it pertains to services provided within the national territory or abroad, is governed by the Tourism Code, as amended by Legislative Decree 62/2018, which implements EU Directive 2015/2302 and its subsequent modifications.
3. INFORMATION TO THE CONSUMER – TECHNICAL SHEET
Before the conclusion of the tourist package contract or a corresponding offer, the organizer and seller must provide the consumer with the relevant “standard information form” as well as information regarding the main features of the tourist services (Article 34 of the Tourism Code).
4. BOOKINGS
The booking request must be completed on a specific contractual form (if applicable, electronic), filled out in full, and signed by the customer, who will receive a copy. A booking is deemed accepted, and the contract concluded, only when the organizer sends the relevant confirmation, even via an electronic system, to the customer through the selling travel agency.
Details regarding the tourist package not included in the contractual documents, brochures, or other written communication will be provided by the organizer in due course before the start of the trip, in regular compliance with the obligations set out by the Tourism Code.
5. PAYMENTS
The deposit amount to be paid at the time of booking (or at the time of the binding request) may be up to 30% of the total price. The remaining balance must be paid no later than 21 days before departure. Failure to pay the amounts above within the established deadlines constitutes an express termination clause, entitling the intermediary agency and/or the organizer to terminate the contract by law.
6. PRICE
The price is specified in the contract, referring to what is indicated in the catalog and the related price list or off-catalog program and any subsequent updates of the same catalogs or off-catalog programs.
7. CONSUMER’S RIGHT OF WITHDRAWAL
A customer who withdraws from the contract before departure will be charged the following penalties:
• Up to 22 days: no penalty
• From 21 to 15 days: 30% of the final price
• From 14 to 9 days: 60% of the final price
• From 8 to 5 days: 80% of the final price
• From 4 to 1 day and no-show: 100% of the final price
The calculation of days excludes the day of withdrawal, which must be communicated in writing on a working day prior to departure.
If cancellation occurs more than 21 days before departure, the deposit paid will be converted into a voucher to be used for a new booking within the current or next year. No refund is available after this period or in the case of early departure.
A change of name, number of participants, or accommodation type within the same facility will incur a €26.00 administrative fee.
NB: These sums must also be paid if the trip cannot be carried out due to missing or irregular personal documents required. For group bookings, cancellation penalties will be subject to specific agreements on a case-by-case basis at the time of contract signing.
8. SUBSTITUTIONS
The cancelling customer may be replaced by another person provided that:
o The organizer is informed in writing at least 7 working days before the arrival date (Article 38 of the Tourism Code), receiving simultaneous notification of the substitute’s details.
o The substitute meets all participation requirements, including those related to passports and visas.
o The substitute reimburses the organizer for any costs incurred for the substitution, which will be communicated in advance.
The original customer and the substitute are jointly responsible for the payment of the remaining balance of the price. A change in the name of the participant or the number of participants within the same period, structure, and type of accommodation is considered a modification. Any other variation will be treated as a cancellation (see conditions in section 7).
9. PARTICIPANTS’ OBLIGATIONS
Participants must hold an individual passport or other valid document for all countries on the itinerary, as well as the required visas for entry, transit, and any necessary health certificates. They must observe the rules of prudence and due diligence, the regulations in force in the destination countries, the instructions provided by the organizer, and the administrative or legislative provisions related to the services booked. Participants will be liable for any damages suffered by the organizer due to their failure to comply with the above obligations.
The consumer must provide the organizer with all necessary documents and information to exercise the right of subrogation against third parties responsible for any damage, taking responsibility for any harm caused by the failure to provide such information.
The consumer must also communicate in writing to the organizer at the time of booking any special personal requests that may be subject to specific agreements regarding the travel arrangements, as long as their implementation is feasible.
10. HOTEL CLASSIFICATION
The official classification of hotel facilities is provided in the catalog or other informational materials, based on the guidelines of the competent authorities of the country where the service is provided. In the absence of official classifications recognized by the relevant Public Authorities of the countries, including EU member states, the organizer reserves the right to provide their own description of the accommodation structure in the catalog or brochure, allowing the consumer to assess and accept it.
11. LIABILITY
The organizer is responsible for damages caused to the consumer due to the total or partial non-performance of the services stipulated in the contract, whether they are carried out by the organizer itself or by third party service providers, unless they can prove that the event resulted from the consumer’s actions (including any initiatives independently taken by the consumer during the provision of the tourist services) or from circumstances beyond the provision of the services specified in the contract, such as unforeseen events, force majeure, or circumstances the organizer could not reasonably foresee or resolve. The seller where the service was booked is not responsible for the obligations arising from the travel organization, but is solely responsible for obligations arising from its role as intermediary, within the limits of liability provided by applicable laws or conventions.
12. ASSISTANCE OBLIGATION
The organizer is required to provide the consumer with assistance, as required by the professional diligence standard, solely with regard to the obligations under the law or contract. The organizer may charge a reasonable fee for this assistance if the problem is caused intentionally or by fault of the traveler, up to the amount of the actual expenses incurred (Article 45 of the Tourism Code).
13. COMPLAINTS AND NOTIFICATIONS
Any failure to perform the contract must be reported by the consumer immediately so that the organizer or their local representative can remedy it promptly. The consumer can also submit a complaint by sending a registered letter with acknowledgment of receipt to the organizer or seller, within no more than ten working days after returning to the place of departure.
14. INSURANCE AGAINST CANCELLATION FEES AND REPATRIATION COSTS
If not expressly included in the price, it is possible and highly recommended to take out specific insurance policies at the time of booking to cover cancellation fees, accidents, loss of luggage, as well as medical expenses and repatriation costs in the event of illness or injury.
15. CONSUMER GUARANTEES
The organizer and seller in Italy are covered by liability insurance for damages caused to the traveler due to the violation of their contractual obligations. Tourist package contracts are protected by insurance policies or bank guarantees, which, for international travel and travel within a single country (including travel in Italy), guarantee the reimbursement of the paid price in case of insolvency or bankruptcy of the intermediary or organizer. They also guarantee the immediate repatriation of the traveler if the package includes transportation, and, if necessary, the provision of food and accommodation before repatriation. In lieu of a refund or immediate repatriation, the traveler may be offered the continuation of the package as specified in Articles 40 and 42 of the Tourism Code. Organizers and sellers not based in a member state, selling or offering packages in Italy or another member state, or directing such activities toward Italy or another member state, are required to provide equivalent guarantees as described above.
ADDENDUM TO THE GENERAL TERMS AND CONDITIONS FOR THE SALE OF SINGLE TOURIST SERVICES
A) REGULATORY PROVISIONS
Contracts that involve the provision of a single service, such as transport, accommodation, or any other separate tourist service, which cannot be classified as a travel organization or tourist package, are governed by the provisions of the Tourism Code, concerning aspects not related to the organization contract, and by other specific provisions related to the sale of the individual service subject to the contract.
B) CONTRACT CONDITIONS
The following clauses of the general terms and conditions for the sale of tourist packages, as previously mentioned, also apply to such contracts: Article 4; Article 5; Article 6; Article 7; Article 8; Article 9; Article 10; Article 11; Article 12; Article 13; Article 14; Article 15. The application of these clauses does not, in any case, result in the classification of the respective contracts as a tourist package. Therefore, the terminology used in these clauses referring to the tourist package contract (organizer, trip, etc.) should be understood as referring to the corresponding figures in the contract for the sale of single tourist services (seller, stay, etc.).
The present program, valid from 01/11/2025 to 31/12/2026, has been created in accordance with the provisions of Regional Law No. 33 of 4/11/2002, Article 69, on the regulation of the professional activities of travel agencies and tourism.
Technical organization: Superadria; insurance policy number: 014192.32.000018 with Cattolica Assicurazioni (Via G. Ambrosoni, 1. - 30026 Portogruaro (VE), tel. +39 0421 275955), coverage limit: €2,000,000.
Practice number: 03645330279-19052023-1322-SUAP 2896
Protocol number: 0289911 of 29/05/2023 - Veneto Region
Approved by Assotravel, Assoviaggi, Astoi, and Fiavet
SUPERADRIA SRL
Corso del Sole, 102 - 30028 BIBIONE (VE)
Tel. 0039.0431.430143 - Fax 0039.0431.446364
e-mail: superadria@etgroup.info
www.superadria.com
